Credit Card Migration FAQs
The answers you need to the questions you have.
Will I get a new card?
Yes, by the end of February, will you receive a newly designed Visa® Credit Card with a new account number.
What do I do if I do not receive my new card in the mail?
If you do not receive your card by February 25th, please call Dart Bank at (517) 676-3661.
How do I activate my new card?
You can either call the phone number on the activation sticker on your new card to activate your card or you can activate it on our new online credit card system (see below). To activate your card over the phone, you will need to provide the following information:
- Personal Cardholders
- Last four digits of your Social Security Number
- Zip Code
- Business Cardholders
- Last four digits of Business’s Tax Identification Number (Note: You may be prompted to enter your Social Security Number, but you need to enter the last four digits of your Business’s Tax Identification Number)
- Business’s Zip Code
Will I continue to use the same online system to see my credit card information?
No. As of February 27th, you will need to use https://dxonline.pscu.com/wps/portal/accesspoint/login?clientId=287252. Among other things, our new online Credit Card system will allow you to activate your new card, view your current balance and available credit, view your transactions and account statements, and make payments. IMPORTANT NOTE REGARDING ONLINE PAYMENTS: The National Automated Clearing House Association (NACHA) requires that the addition of new accounts as a credit card payment source be setup five calendar days in advance of first using that account to make an online payment. This change in the NACHA Operating Rules took effect as of March 19, 2021. This five day period is used to validate the payment account and enhance fraudulent transaction systems.
Is there a phone number I can call to get automated information on my credit card?
Yes. You can call 1-866-626-4391 to get automated information on your personal credit card, such as your current balance, available credit, and the last few transactions on your card. NOTE: This is only available for personal credit cardholders.
If I am setup on Autopay, will I have to set it up again?
No. Your autopay will convert over to the new system.
If I am enrolled in Visa® Purchase alerts, will I have to set them up again?
Yes, you will need to re-enroll your account for Visa® Purchase Alerts if you are currently using this great security option.
Will I be able to access my old statements?
Yes, 12 months of online statement history will be converted to our new online system.
Will my payment date change?
For personal cardholders, your payment date will remain the same. For business cardholders, the date your statement cycle will cut and your payment due date will change slightly. Your statement cycle will cut on the 2nd or 3rd of each month and your payment due date will be the 28th of each month.
Will the address that I mail my payment to change?
Yes. Starting February 27th, the new address to mail your payment to will be:
PO Box 650789
Dallas, Texas 75265
Will this affect my interest rate or any fees that I may be charged?
No. Your Annual Percentage Rate (APR) and all fees will remain as previously disclosed.
I have some bills setup to automatically debit my credit card. Will these be affected?
Yes. You will need to update your new account number and expiration date upon receipt of your new card with any company that automatically debits your account on a periodic basis. For example, internet service providers, insurance companies, health clubs, utility providers, etc.
I am a Rewards Customer. What happens to my points?
Your current reward points will be transferred over to your new card. In order to complete the transfer of your points, you will be temporarily unable to redeem the transferred points starting February 5th. The transfer of the points will be completed within two billing cycles after converting to the new card. At that time, you’ll be able to redeem your transferred points. Please note that you will continue to earn your reward points during this time. Reward points earned on your new card will be available to redeem immediately.
Will I need to sign up/register for the new rewards program?
Yes. You will need to register in the new program.
Where will I go to redeem my points?
Once on the new system, you will be able to call the Award Redemption Center at 1-855-854-5493, or once registered in the new program, you will be able to redeem them on the website.
Is the rewards program different?
While you will have to register for the new program, the reward options available to you will remain the same.
Can I setup a Personal Identification Number (PIN) on my card so I can use it as an ATM?
Yes. You can create a PIN number by calling (888) 891-2435.
What hours is the bank available if I need help?
You can call Dart Bank at (517) 676-3661 or (800) 968-6818 Monday – Friday from 8:30 am – 11:00 pm ET and Saturday and Sunday from 9:00 am to 5:00 pm ET.
What do I do if my card is lost or stolen outside of bank hours?
You can call our after hours lost/stolen line at (855) 293-2458. If you’re calling from out of the country, you can call collect at (206) 389-5200.